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Basic VPN Troubleshooting

  1. Verify network connectivity: Make sure the device trying to connect to the SSL VPN has an active internet connection. It might happens that your local internet is interrupted and because of that you are facing issue in VPN connectivity.

  2. Verify credentials: Ensure that the correct username and password are being used to authenticate to the VPN server.

  3. Restart the VPN service: Try restarting the VPN service on both the client and server side to see if this resolves the issue

  4. Check VPN client configuration: Ensure that the VPN client is configured correctly and that the settings match those on the VPN server.


If these steps don't resolve the issue, you may need to consult the IT Support Team by creating ticket on https://service.techmonarch.com

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